PITTSBURGH — UPMC Health Plan is extending $0 cost-sharing for all covered telehealth services through Sept. 30.
“Both before and during the current public health emergency, UPMC Health Plan has worked to expand our coverage to include more than 270 telehealth services from a range of providers,” said Sandra McAnallen, senior vice president, clinical affairs and quality performance with UPMC Health Plan. “Through September 30, we will continue to waive member copayments and cost sharing on these services to eliminate financial barriers so that members can get the care they need, for both physical health and mental health, while remaining safely at home.”
Members will not face deductibles, copayments, or cost-sharing of any kind for in-network virtual visits with a health care provider, including primary care physicians, specialists, and both physical and occupational therapy. This extension until Sept. 30 applies to individuals enrolled in UPMC Health Plan’s fully-insured commercial group coverage, individual ACA Marketplace plans, and the UPMC for Life Medicare Advantage plans, as well as self-insured employer group plans that opt into this coverage.
UPMC Health Plan’s decision extends members’ no-cost access to behavioral health services, too. Just as with physical health, UPMC Health Plan provides 24/7 access to behavioral health services through traditional in-person counseling, telephonic counseling, and virtual counseling visits, as well as options for personal learning and support via innovative digital apps like Brain Manager, offered by UPMC in partnership with Workpartners. Brain Manager is a digital tool that teaches members evidence-based cognitive behavioral therapy techniques to manage their stress and anxiety through a custom, personalized experience.
Other telehealth services UPMC Health Plan offers include:
• Staying in Touch — UPMC Health Plan is offering UPMC for Life members a series of phone and online events titled Staying in Touch, hosted by experts on preventive medicine, mental health and other specialties. They are designed to help participants learn how to stay healthy, manage stress, be active and connect with their community — all from the comfort of their home.
• MyHealth 24/7 Nurse Line — UPMC Health Plan offers members the MyHealth 24/7 Nurse Line, which allows members to speak directly with a UPMC nurse, 24 hours a day, 7 days a week, when non-emergency care is needed. UPMC Health Plan members can access the MyHealth 24/7 Nurse Line by calling 1-866-918-1591.
• LifeSolutions — To help members deal with their anxieties and concerns through these trying circumstances, UPMC Health Plan is expanding access to LifeSolutions, a telephonic service dedicated to helping individuals cope with challenging life situations. Specially trained counselors help members through this difficult and stressful life event.
• Resources for Life Counseling Sessions — UPMC Health Plan’s licensed, master’s-level trained clinicians can provide UPMC for Life members with up to six over-the-phone counseling sessions per year.
• Reliable Education — UPMC Health Plan will update its website with information on COVID-19, including resources and articles from UPMC doctors and links to other trusted sources, such as the Centers for Disease Control and Prevention.
For more information about the services UPMC Health Plan provides, visit www.upmchealthplan.com. For additional information on the coronavirus, visit www.upmc.com/coronavirus.
