When it’s difficult to fit your job title on a business card, that immediately suggests you have an unusual job. I was the Manager of University-Owned Small Residences at Cornell University and that was the most challenging job of my entire career. The small residences I managed were university-owned fraternities, sororities and cooperatives.
Some of you may be thinking: What is it like to manage 20 fraternity houses? It entailed daily interaction with students, alumni, administrators, parents and the community at large. The range of issues included house repairs, finances and of course a few 3 a.m. phone calls to resolve complaints from neighbors. I’m sure they gave me a job description, but it never included trapping raccoons, food poisoning and removing a portable swimming pool from the dining room. Just when I thought I’d seen it all, they would surprise me with something new.
I was the Manager of Small Residences for four years and then resumed my career in human resources. Ironically, the experiences I acquired working in small residences would impact my career for decades. During job interviews, employers would ask me how I managed conflicts, and I would immediately refer to my experiences with fraternities, sororities and student cooperatives. If they wanted to know my level of expertise managing money I talked about developing budgets with student officers and alumni. When questioned about my ability to manage a crisis, I would smile and share stories that would quickly convince the interviewer I had the patience to successfully resolve whatever problems they could throw at me. I’m totally convinced the experiences I acquired during my tenure managing small residences are responsible for my success in many job interviews.
I have a question that can help you win your next job interview. What experiences have you had outside of your normal job responsibilities that will help employers appreciate your capabilities? Don’t discount experiences you’ve had as a volunteer or challenges you successfully overcome in your personal life. The best employers are looking for character traits that will make you an outstanding employee.
Many parents struggle when they stay home to raise a family and they take a break from full-time employment. This is the ideal time to take risks and get involved in activities that you typically would avoid. Get involved in your community and expand your network. Volunteer for projects that will expand your skill set and accept challenges that may convince future employers you are willing to learn and accept responsibilities above and beyond the norm. This is your opportunity to stand out from the crowd.
I once interviewed a person who provided a thorough description of her job responsibilities but offered no explanation of what she did beyond the hours of 8 to 5. It’s unusual for interviewers to probe beyond the job description, but I asked her if she had any responsibilities beyond her job that may help us appreciate her potential.
She explained how she supported her grandparents who both had significant health problems. She helped them navigate the complex issues associated with insurance coverage. She took the initiative to research various health insurance options, and it was her extra effort that was instrumental in qualifying them for treatments they otherwise could not afford. Her persistence exceeded what most of might do, and her efforts were rewarded with a job offer.
When people write résumés or prepare for job interviews, they sometimes fail to include accomplishments above and beyond full-time employment. My job with small residences had no direct connection to my career in human resource management. And yet the skills I acquired were extremely helpful in separating myself from the competition. What have you accomplished outside of your normal job that can give you an edge? If you haven’t expanded your efforts beyond your primary job, then consider expanding your options and this will help you win your next interview. Reach beyond telling and show potential employers you have the qualities to be an outstanding employee.
Bill Kaminski is president of Stone Associates Training. He is an HR consultant with 35 years of experience in the employment field, teaching managers the art of hiring great employees. Bill is also an adjunct instructor at Keuka College. You can contact Bill with questions, suggestions or comments at www.bill@stoneassociatestraining.com.
