WARREN — William J. Wagner, president and chief executive officer of Northwest Savings Bank, and Steven G. Fisher, executive vice president of Banking Services of Northwest, have accepted a trophy on behalf of the bank to commemorate the 2014 J.D. Power Award for highest in customer satisfaction in retail banking in the Mid-Atlantic Region.

This is the fourth trophy presented to Northwest in the last five years. The bank received the award in 2010, 2011 and 2012.

In addition to the recognition by J.D. Power, Northwest was named to the 2014 “Bank Honor Roll” by Keefe, Bruyette & Woods. The list consists of the 31 top performing banks in the country over the last 10 years. Northwest was also recently included on Forbes’ 2014 list of “The Top 50 Most Trustworthy Financial Companies in America,” based on the transparency of the bank’s financial reporting and strong governance practices. Finally, Northwest was named to the BeH100 Top 100 Healthiest Workplaces in America.

“We are pleased with the significant recognition Northwest has received in 2014 as it demonstrates our company’s commitment to our customers, employees and strong ethical standards,” said Wagner. “We thank our employees for their dedication and our customers for their continued support.”

Northwest received the J.D. Power Award because the bank ranked highest in customer satisfaction in the Mid-Atlantic Region, according to the J.D. Power and Associates 2014 Retail Banking Customer Satisfaction Study. The region includes Pennsylvania, New York state, New Jersey, Delaware, Maryland, Virginia and Washington, D.C. The study, conducted quarterly from April 2013 to January 2014, analyzes the overall satisfaction customers have with their retail banking experience based on account activities, account information, facility, fees, problem resolution and product offering.

Northwest operates 165 community banking locations in Pennsylvania, New York state, Ohio and Maryland, including branch offices in Bradford and the surrounding region.